Privacy Policy

1. Information we collect

• Account information: your LINE or Kakao account identifier, display name and sign-in status. We do not receive your LINE or Kakao password.
• Profile and delivery information: the name, phone number, delivery address and language preference you provide, including details of a recipient where applicable.
• Shipment information: courier and tracking numbers, shipment references, item descriptions or notes, warehouse receipt and delivery history, measured weight, charges and inspection photographs. Photographs may include package labels.
• Support information: messages, documents and other details you choose to provide when contacting us.
• Technical and security information: IP addresses, browser information, request times, API paths and methods, request identifiers, response status and operational activity logs.

Please provide only information needed for your shipment. If you provide another person’s details, make sure you are entitled to do so and that they can access this policy.

2. Why we use information

We use information to create and manage your account, arrange and track shipments, communicate with you, handle warehouse inspection and delivery, calculate charges, respond to requests and resolve disputes. Technical logs help us investigate errors, unauthorized access, fraud and abuse.

Depending on the activity and applicable law, processing is based on steps needed to provide the requested service, legal obligations, legitimate operational and security interests, or your consent where required. Information necessary to arrange a shipment must be provided for us to perform that service.

3. Who may receive information

Access is limited to the people and organizations that need information for these purposes, such as authorized KOTAGO staff, warehouse operators, carriers, delivery partners, customs-related service providers, hosting and security providers, and authorities where disclosure is legally required.

LINE and Kakao handle social sign-in under their own policies. Cloudflare helps deliver and protect the website. Those providers may process technical information independently. We do not sell your personal information. Shipment photographs made available in My Page are restricted to the associated customer account and authorized staff.

Account creation, shipment registration and your pre-shipping inspection confirmation may also trigger notifications to our designated Telegram operations chat. These alerts can include your name, internal member reference, shipment and tracking numbers, item notes and event time so staff can process the requested service. They do not include your sign-in credentials, phone number or delivery address. Notification content is stored privately while awaiting delivery and removed from the queue after successful sending.

When you contact our LINE Official Account, a limited message preview, message type, receipt time and pseudonymous sender reference may be sent through Telegram to our designated operations chat so staff can notice your inquiry. Photos and other attachments are not copied by this notification feature. Pending previews are stored privately for delivery retries and removed from the queue after successful sending or message cancellation. We request removal of a sent notification when LINE reports that the original message was unsent, subject to Telegram's deletion limits. Access to the operations chat should be limited to staff handling customer support.

4. Processing across borders

Our service connects Korea and Thailand. Account, delivery and shipment information may therefore be processed in those countries and in locations used by our infrastructure providers. Applicable restrictions on international transfers, safeguards and any required consent must be observed when information is transferred.

5. Cookies and local storage

We use a session cookie to keep you signed in and protect account actions. Browser local storage remembers your language preference. Social sign-in and security providers may also use cookies under their own policies. Blocking essential cookies may prevent sign-in or account features from working.

6. Retention and security

We retain account information while the account is needed to provide the service. Shipment records, support records and photographs are retained for delivery administration, claims, disputes and applicable recordkeeping duties. Security logs are retained for troubleshooting, investigating incidents and protecting the service. Retention is assessed according to the purpose, unresolved matters and applicable requirements; this policy does not promise automatic deletion after a fixed number of days.

We use access controls and other reasonable measures to protect information. No system can guarantee absolute security. Application logs exclude passwords, sign-in tokens, authentication codes and request-body contents.

7. Your choices and rights

Depending on applicable law, you may request access to or a copy of your information, correction, deletion, restriction, portability, or object to certain processing. Where processing relies on consent, you may withdraw that consent without affecting earlier lawful processing. You may also complain to the relevant data protection authority.

You can edit basic profile information in My Page. For account closure, deletion or other requests, email [email protected]. We may reasonably verify your identity before acting. Some information may need to be retained for legal obligations, ongoing shipments or claims. Revoking LINE or Kakao authorization does not by itself delete shipment records held by KOTAGO.

8. Children and changes to this policy

The service is not intended for children to use independently. Where the law requires a parent or guardian’s authorization, that authorization must be obtained before providing personal information or requesting services.

We may update this policy as the service changes. The latest version and its update date will appear here. Additional notice or consent will be provided where required by applicable law.