Terms of Use

1. Our service

KOT-AGO supports account access, domestic tracking registration, warehouse handling and shipping coordination from Korea to Thailand. The website displays shipment progress, inspection information and estimated charges. A confirmed quotation, service order or transport document may provide additional conditions for a particular shipment. Any mandatory legal protections continue to apply.

2. Accounts and eligibility

You may sign in using a supported LINE or Kakao account. You must be legally able to request the service, or act with a parent, guardian or other authorized representative where required. Keep your sign-in account secure and notify us if you suspect unauthorized use.

Provide accurate names, contact details, delivery addresses and shipment information. Only use another person’s information when authorized. Changes to your profile do not automatically change the recipient details of a shipment already registered; contact support if an existing shipment needs correction.

3. Shipment registration and acceptance

Register the correct Korean courier and tracking number after purchasing your goods. Registration in the website does not confirm physical receipt, acceptance for international carriage, or completion of customs procedures. We confirm handling and shipping arrangements according to the actual shipment and any agreed service order.

You are responsible for giving accurate information about the contents, quantity, value and recipient when requested. Do not send illegal, prohibited, dangerous or restricted goods, including goods requiring permission that has not been obtained. We may refuse or hold a shipment where lawful handling cannot be confirmed, and will explain the available next steps where practicable.

4. Warehouse handling and inspection

Warehouse records and photographs help document package receipt, condition, handling and weight. They do not constitute a guarantee of product authenticity, quality or functionality, or a full inspection of every item inside a package.

Consolidation, repacking or other handling must be arranged and confirmed as applicable. Contact us before warehouse processing if you have special instructions. Some changes may no longer be possible once a shipment has moved to the next stage.

5. Rates and estimated charges

The promotional sea-shipping rate currently displayed on the website is 99 THB per billable kilogram, subject to the conditions of the applicable offer. Billable weight is based on the shipment’s final measured weight, rounded up to the next whole kilogram. For example, 4.8 kg is billed as 5 kg.

Displayed charges are estimates until the relevant weight and handling information are confirmed. Any additional charge, duty, tax or service outside an advertised offer must be identified and explained before you are asked to approve or pay it. Payment instructions are communicated separately. Contact support for the confirmed quote and any applicable cancellation or refund arrangements.

6. Delivery, customs and delays

Tracking stages and expected dates are estimates based on available operational information. Sea schedules, customs checks, public holidays, weather, carrier operations and events outside reasonable control may affect delivery. We will provide updates when material information is available.

Customs authorities make their own decisions. You must provide requested documentation and cooperate with lawful import requirements. A tracking status is not a guarantee of customs clearance or delivery by a particular time unless we have expressly agreed otherwise.

7. Problems, cancellations and claims

Contact [email protected] or our LINE Official Account as soon as you notice a wrong address, missing shipment, damage or other issue. Keep relevant packaging, photographs and purchase or tracking documents so the matter can be investigated.

Cancellation, return and refund options depend on the processing stage, services already performed, any applicable transport conditions and the law. Responsibility for loss, damage or delay is determined under the applicable agreement and mandatory law. These Terms do not exclude liability or consumer rights that cannot lawfully be excluded.

8. Acceptable use and service access

Do not access another user’s records, upload unlawful or malicious content, submit false information, interfere with the website, or attempt to bypass security controls. We may restrict access where reasonably necessary to protect customers, investigate abuse or comply with law. Where practicable, we will explain the reason and how to contact us about existing shipments.

9. Privacy, external services and changes

Our Privacy Policy explains how account, delivery, inspection and security information is handled. LINE, Kakao and other external services have their own terms. KOTAGO’s shipping service is operated independently of those sign-in providers.

We may update website features or these Terms. The latest version and update date will be published here. Changes do not remove mandatory rights or automatically alter a previously confirmed shipment agreement. Disputes are subject to applicable law and any competent authority or court; no exclusive foreign forum is imposed by this page.